Refund policy
Right of Withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal from the day you received your ordered goods.
To Exercise Your Right of Withdrawal
You must notify us of your decision to withdraw. The notification should be sent to us at info@solde.se. Your message must clearly state your name, address, email address, order number and which items are being returned.
You should return the products immediately and no later than 14 days after your withdrawal notice.
You are responsible for the return shipping costs, delivery and condition of the products upon return. Products should therefore be well-packaged and in their original packaging.
We reserve the right to deduct an amount corresponding to the reduction in value compared to the product's original value if the product has been used or damaged.
The Right of Withdrawal Does Not Apply To
- Products that have been sealed for health or hygiene reasons and where the seal has been broken by you
- Products that are sealed audio or video recordings where the seal has been broken by you
- Custom-made products that have been tailored specifically for you or have a clear personal character according to your wishes
- Services that have been completed and where you have explicitly agreed that the service begins without right of withdrawal
- Goods that can quickly deteriorate, such as foodstuffs e.g. coffee beans (ground or whole)
- Single issues of newspapers or magazines